1 DATA WE COLLECT
1.1 Data you provide us
1.1.1 We may collect your full name, email ID, address, location, or other contact information (including mobile/landline numbers) while you use Wewaat. We may also collect your video conference IDs, including Zoom and Skype IDs.
1.1.2 If you use Wewaat to make or receive payments, we will collect certain payment information such as bank account details, credit card, debit card, electronic wallet, or other financial account instrument details, and billing address.
1.1.3 We may also collect information to verify your identity, such as your date of birth and copies of government-issued IDs.
1.1.4 We may collect information to verify your identity and to detect fraud, identity theft, or other misuse of your account. For this, we may collect a photograph of your face, your gender, a selfie, or data about your interactions with Wewaat, including recordings of any audio-visual interactions our representatives have with you.
1.1.5 We may collect information about your credentials, employment history, experience, and background.
1.1.6 We may also collect any information you include in the resume sent to Wewaat.
1.2 Data received from third parties
1.3 Data collected automatically
We and our third-party service providers, including analytics and third-party content providers, may collect certain information from your interaction with Wewaat, our services, content, and advertising. This includes, but is not limited to, device ID, device type, location, geo-location information, log files, web beacons, timestamps, computer and connection information, usage statistics (such as time spent viewing pages, content you view, number and time spent on visits, etc.), traffic to and from Wewaat, ad data, IP address, and standard web log information when you visit any of our web pages. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. However, we may combine this automatically collected information with other information we collect about you.
3 HOW WE STORE AND SECURE YOUR INFORMATION
3.1 We use appropriate technical and organizational security measures to ensure a level of protection for personal information appropriate to the risk:
3.1.1 We maintain a security and authorization policy for access to our systems and update it from time to time.
3.1.2 The transfer of personal information between your end device and us is generally carried out in an encrypted form over a secure HTTPS connection. You can identify an encrypted connection, for example, by the lock symbol in the address line of your browser.
3.1.3 We maintain strict access controls to prevent unauthorized access to personal information.
3.1.4 If you communicate with us by email, access by third parties cannot be ruled out. In the case of confidential information, we recommend using physical mail or encrypted email communication (PGP).
3.1.5 All our systems responsible for handling user data are equipped with firewalls to prevent unauthorized access and breach.
3.2 However, please note that no method of transmission over the internet or method of electronic storage is entirely secure and reliable, and we cannot guarantee its absolute security.
3.3 In the event that any personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation, and where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with any applicable laws and regulations.
4 USE OF INFORMATION
We use the personal information we collect for the purposes mentioned below:
4.1 To manage our relationship with you, facilitate the opening and management of your account, and conclude transactions.
4.2 To validate and process your request for services on Wewaat.
4.3 To conduct fraud-detection checks and verify your credentials.
4.4 To establish communication with you and assist you.
4.5 To personalize Wewaat and provide you with a better user experience.
4.6 To help Wewaat identify suitable projects/Freelancers based on your credentials.
4.7 To facilitate our internal business operations, including the fulfillment of any legal and regulatory requirements.
4.8 To provide you with tailored recommendations about our services based on your use of Wewaat.
4.9 To administer and develop our business relationship with you and, if applicable, the corporation or other legal entity you represent.
4.10 To provide you with marketing communications and advertising that we believe may be of interest to you or that you may have opted for.
4.11 To resolve disputes or troubleshoot problems.
4.12 To enforce and comply with the law, including conducting an investigation, protecting our rights or those of a third party, protecting the safety of the public or any person, or preventing or stopping activity that we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical, or legally actionable activity.
4.13 To enforce our Terms.
4.14 To analyze, research, innovate, and improve Wewaat.
4.15 For the purposes disclosed to you at the time of collection.
5 GROUNDS OF PROCESSING
We use your personal information for the purposes described under Clause 4 (Use of Information) above:
5.1 To honor our contractual commitments to you. This includes processing of information to meet our contractual obligations, such as taking steps in anticipation of entering into a contract with you or our obligations towards our investors.
5.2 For our legitimate interests. We process information on the ground that it furthers our legitimate interests in commercial activities, such as those described under Clause 4 (Use of Information) above, in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals.
5.3 To comply with legal obligations. We need to use and disclose your information in certain ways to comply with our legal obligations.
6 INFORMATION WE SHARE WITH OTHERS
6.1 We will not sell your information. However, we do share your information with others for the purposes mentioned above.
We work with third-party service providers to execute various functionalities of Wewaat, and we may share your information with such service providers to help us provide our services. Some of the service providers we work with include:
● Cloud hosting, storage, networking and related providers;
● SMS providers;
● Payment and banking providers;
● Marketing and analytics providers; and
● Security providers.
We may share your personal details such as resume, prior work experience, and identification documents with Consumers who choose to engage you for your services.
Affiliates and Change of Control:
We may disclose your information to our affiliates when it is necessary to perform services on our behalf or on your behalf, to provide advertising and promotional services, or to provide customer service, etc. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.
Third Party Services:
We may share your information with third parties or law enforcement agencies if we have to do so under the applicable law or to enforce our Terms or when we believe that there is a need to protect you or other people from any harm.
6.2 Notwithstanding the foregoing, we may share anonymized data with other entities. Here, anonymized data means data that is irreversibly processed or converted so that the data principal cannot be identified, and such data is no longer considered personal information under the law.
7 INTERNATIONAL TRANSFERS
8 YOUR RIGHTS
8.1 Rectification: Remember, you have the ability to control your personal information. You can ask us to correct anything that you think is wrong with the personal information we have on record about you. Of course, we might need you to give us a few more details, such as which part needs an update, why you feel so, what identification documents you have (so that we know you are who you say you are), etc. Despite our best efforts, if we can’t fulfill your request, we will get back and explain the reasons why (for instance, if you have not given what is required).
8.2 Withdrawal of Consent: You have a right to change your mind and ask us to stop using your personal information. However, if you do so, you may no longer be able to use a particular feature or service, if such feature or service requires your personal information. If collection of personal information is mandatory, we will try making that clear at the time of collection so that you know.
8.3 Erasure: You have the right to demand us to erase your personal information and we will do so without undue delay, provided that the data is no longer required by us and there is no legal requirement to retain the data.
8.4 Confirmation and Access: You have the right to seek confirmation from us as to whether any of your personal information is being or has been processed. If yes, you may ask us for a summary of such processed information. You also have the right to ask us for a brief summary of the processing activities undertaken by us.
8.5 Right to Data Portability: You have the right to seek your personal information held by us in a structured, machine-readable format and ask us to transfer it to a third party in that format. We may not be able to provide you data in this manner if it is technically infeasible or would reveal a trade secret or business confidential information.
8.6 Right to Opt-out: We or our service providers may communicate with you through voice calls, text messages, emails, notifications, or other means. The communication may relate to (a) Wewaat and its services; (b) promotional offers; or (c) any other information that we may want to share with you. You may opt out of receiving information about promotional offers by writing to our grievance officer at [email protected]. But even if you opt out of receiving information from us, we will still send you non-promotional communication.
8.8 Right to seek review of automated decisions: If you believe that certain decisions based exclusively on automated decision making affect your rights, you may seek a human review of such decisions. For example, when our selection algorithm is exclusively involved in shortlisting profiles for a project, you may seek a human review of such a shortlisting process.
8.9 Finally, because there is no common understanding about what a "Do Not Track" signal is supposed to mean, we don't respond to those signals in any particular way.
9 RETENTION OF INFORMATION
9.1 We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include, without limitation:
9.1.1 the length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using Wewaat);
9.1.2 whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and/or
9.1.3 Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
9.2 However, we may continue to use the anonymized data aggregated or in combination with the anonymized data of others. We use this for analytics, research, and other business purposes.
9.3 We will not hold your information longer than necessary and will delete it thereafter in a safe and secure manner.
10 OTHER WEBSITES/ EXTERNAL LINKS
Wewaat may contain links to other websites. Privacy practices of such third parties are not in our control and are described in their own separate privacy policies. If you use public forums – such as social networking services, internet bulletin boards, chat rooms, or blogs, you should be aware that any personal information you disclose can be read, collected, or used by others. You agree that we would have no control over the information in such an event. We encourage you to read the privacy policies of all such third parties.
12 CHILDREN’S DATA
You must be the age of majority in your jurisdiction to be able to register with Wewaat and avail our services. We do not knowingly collect personal information from persons below the age of majority under applicable law (“Minors”). If we find out that a Minor has given us personal information, we will take steps to delete that information and terminate the relevant account. If you believe that we might have any information from or about a Minor, please contact our grievance officer as per Clause 13 (Contact Us).
13 CONTACT US
Although we strive to resolve complaints quickly and informally, if you wish to make a formal privacy complaint, we ask that you submit your complaint in writing to our grievance officer by mail or email as indicated above. We will acknowledge your formal complaint as soon as reasonably possible.
If you reside in the European Union, you have the option to file a complaint with your local Data Protection Authority (DPA). The list of DPAs is available at [http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm].